When to Order Broadband for a New House

It’s a good idea to order broadband for your new home at least two weeks before you move in, ideally four if you can manage it. Getting set up can take time, and the last thing you want is to be waiting around for an engineer while you’re surrounded by boxes. Here’s what you need to know.

How should you time your broadband order?

To make sure you’re not stuck without Wi-Fi at your new place, it’s best to order your broadband 2–4 weeks before your move. This allows plenty of time for setting up appointments or deliveries, especially if a technician visit is required. Depending on the provider, installation can take anywhere from a few days to a few weeks, so starting early ensures you’re not caught out.

Who should you contact first?

If you already have broadband, your current provider should be your first point of contact. Let them know you’re moving and give them your new address. They’ll let you know if they can transfer your service or if you’ll need to cancel and find a new provider. Some providers offer a quick transfer service if they cover the new area, so you may not even need to change your package.

If your current provider doesn’t cover your new address, it’s worth shopping around for broadband deals in your area. While you’re at it, ask about any fees for cancelling or transferring your service, you don’t want any surprises on your final bill. It’s also worth checking for special offers aimed at movers, as some providers offer discounts or free installation when you’re setting up somewhere new.

How long does installation take?

Broadband installation times vary depending on the type of connection you need. If a technician visit is required you might need to work around their availability, which could take days or weeks. On the other hand, if you’re lucky enough to have a property that already supports your provider and connection type, you may just need a quick self-install with a router delivery.

• Fibre broadband: May require a technician to install and configure-timeframes vary
• Self-install broadband: Some packages let you set up your router on your own-delivery typically takes 1–3 business days
• New builds: These may not have existing lines, so installation can take longer

Switching providers: a few things to know

If you need to switch broadband providers, use the move as an opportunity to compare deals and packages. Look for faster speeds, better prices, or extras like free streaming subscriptions. When switching, remember to:

• Check cancellation terms with your current provider-some contracts include notice periods or exit fees
• Compare speeds, costs, and customer reviews of potential new providers
• Ask your new provider about activation times to avoid any overlap or gaps in service

Other considerations when ordering broadband

Beyond timing and installation, a few extras can impact your broadband setup:

• Moving date: If it changes, let your provider know ASAP to reschedule installation if needed
• Postcode checks: Some addresses have faster broadband options than others. Always check what’s available in your new area
• Wi-Fi dead spots: Consider the layout of your new home and whether you might need extenders or mesh networks to boost coverage

Before we go

Getting your broadband sorted ahead of moving day will save you a lot of headaches. Reach out to your provider early, check out what’s available for your new home, and make a plan to have Wi-Fi ready when you arrive.

And while you’re thinking ahead, why not protect your belongings too? Lemonade offers contents cover that’s quick to organise and designed for renters. Sorted.