Why do women love Lemonade more? That’s the question that has puzzled Lemonade HQ in recent weeks. What is it about the way we’re remaking insurance that appeals to females more?
Rewind to the stats that triggered the debate: half of our customers (policyholders) are women. Yup, it’s an almost clean 50:50 split.
It didn’t start that way. Back in our launch in September 2016, in our first Transparency Chronicle, we noted that while our demographic was young and urban, it was mostly male – in tune with the industry norm.
In that post, which served up the stats 48 hours after our launch, we alluded to the expected demographics:
“Research conducted by our team shows that insurance is mostly purchased by guys (ladies… time to change this!) and the traffic we received proved this true. 82.64% of our visitors were male and 17.36% female.”
Women Convert Better
Well, times they are a-changin, and it’s incredible to see that women have not merely achieved parity amongst Lemonade’s subscribers, but:
That’s the kicker: as Lemonade grew exponentially, our female demographic grew disproportionately so. In fact, despite the ‘traffic’ ratio staying true to form, women were ‘converting’ to Lemonade better!
To put it in context, in the US, a male is 50% more likely to buy a home insurance policy than a female. But at Lemonade, a woman is 50% more likely to buy a policy than her male counterpart! Something about Lemonade is bucking the national trend, in a good way, and the debate at HQ revolves around “Why Do Women Love Lemonade More?”
Women make up half of the world’s population, and represent more than half of global grads. We’re financially independent, and an increasing part of the workforce. So what’s the big deal?
Research published in the Harvard Business Review granted financial services the lovely title of being ‘the industry least sympathetic to women.’ In the same HBR survey, respondents ticked off a shopping list of criticism on how they’re treated by financial institutions, such as: lack of respect, poor advice, contradictory policies, one-size-fits-all forms, and ‘a seemingly endless tangle of red tape that leaves them exhausted and annoyed.’
As unfortunate and, quite frankly, lame as it sounds, it’s no surprise that a 2010 survey by Prudential noted that 86% of women believe themselves unable to choose financial products. In fact, eight in 10 women confess they have refrained from discussing their finances with those they are close to.
Insurance is a male-dominated industry, generally marketed by and for males, as was evident in a survey conducted by the Insurance Industry Charitable Foundation’s (IICF) 2016 Women in Insurance Conference Series. Although the report notes that progress is (kind of?) being made, insurance was ranked as being a largely unsupportive industry within financial services. Another study of the insurance industry reveals that just 12% of women are in top management positions and only 1% of insurance businesses have a female CEO.
If you take a step away from insurance and look at corporate America, you’ll see an equally gloomy picture: fewer women run big companies than men named John. Talk about a glass ceiling.
Pushing the ‘progress is inevitable’ approach aside, former Merrill Lynch CEO and current founder of Ellevest, Sallie Krawcheck, coined 2017 as “the year in which ‘financial feminism’ becomes a thing.” Women empowerment, Krawcheck notes, is not something that should be ‘granted,’ and financial feminism recognizes that women already have tremendous power and the means to increasingly use that power.
One way she suggests women use this power is by directing purchases to reward companies that align with women’s values. I’m going out on a limb here to declare that Lemonade’s almost equal male:female divide isn’t something coincidental. And it’s not because we have embarked on a ‘women only’ marketing scheme. Women are not a homogenous, one-size-fits-all group, and gender-role marketing undermines that very notion.
So Why Do Women Love Lemonade More?
The best way to find out was to ask the women of Lemonade themselves.
Some mentioned the social good mission of Lemonade:
Brooke, a renter in NY, wrote that “if there could be a charitable element to every one of my fixed expenses, the companies providing them would be a no-brainer. I love that getting to pick the charity that could receive a donation personalizes the experience, and the report Lemonade put out after the Giveback was incredible to read.”
Lynn, a renter-turned-homeowner in NY, wrote “loved that I was doing a bit of good while getting insurance. Being able to support an organization like Women in Need (WIN) just through your usual boring insurer is unreal.”
Others found that the experience buying a Lemonade policy was more pleasant than other insurance companies:
Paola, a renter in NY, said “Your website looks very different from any other insurance companies. It’s cute and fun and young, as is the app.”
Amy, a renter in NY, wrote that she joined Lemonade because it offered “a rate 25% of my previous rate with Allstate, that covered even more than my plan with Allstate, that didn’t require me to spend an hour cataloging the items in my home, that made it easy to switch and cancel with my previous plan, and that was clear and easy to understand.”
Amy wasn’t the only one who commented on how easy Lemonade was to use. In fact, the women I spoke to overwhelmingly cited the ease of use:
Mary, a renter in NY noted how “it was easy to see how my premium would change when I added different things, it was just so easy and inexpensive! After reading about Lemonade though, even if it had been a little more money I might still have gone with it because of all the transparency, the Giveback and how you’re trying to disrupt the insurance market! I think that’s great!”
Carmen, a renter in NY, wrote that “Lemonade was laid out in an incredibly simple way; I knew exactly what I was signing up for, and how much it would cost. I didn’t feel like I was being ripped off or taken advantage of.
I think that is part of the fear most people have surrounding most financial services products – that they are confusing, they won’t understand what they’re purchasing, and will ultimately be oversold and underserved. Add in that traditionally the insurance industry has a terrible reputation for doing just that, and I think you have the perfect storm. I’d also add that I think women tend to feel less confident with money than men do – which has nothing to do with their actual ability to make good financial decisions; I think it’s more a dumb social construct.”
Cutting Through The Red Tape
It appears that at the very least, Lemonade is cutting through “the seemingly endless tangle of red tape” that typically has turned women, and anyone who feels underserved, away. Furthermore, it seems that people want insurance driven not only by technology, but by behavioral economics and social good.
With all that’s coming out from Silicon Valley, on how women have been treated by the male-dominated industry, I say with confidence that I’m proud to work with a team that is nearing its own 50:50 male:female divide, with both genders taking on leading roles in the company.
Treating humans respectfully, efficiently, and honestly, with sophisticated technology and ensuring transparency, is not only good business, it’s what we truly believe in.
If we’re able to allow people who are underrepresented feel equal, on an even foothold, then yes, that is progress.