Lemonade Insurance Company is transforming the very business model of insurance. By injecting technology and transparency into an industry that often lacks both, we’re creating an insurance experience that is fast, affordable
, and hassle free. Unlike any other insurance company, we gain nothing by delaying or denying claims (we take a flat fee!), so we handle and pay as many claims instantly as possible. We currently offer renters
, and pet health
How is Lemonade’s business different from that of a traditional insurance carrier?
Traditional insurance companies make money by keeping the money they don’t pay out in claims
. This means whenever they pay your claim, they lose profit. This is why getting your claims paid fast and in full is sometimes so hard. Lemonade was built differently. In essence, we treat premiums as if they were still your money and return unclaimed remainders in our annual 'Giveback.'
is a unique feature of Lemonade, where each year leftover money is donated to causes our policyholders care about. We treat policyholders who care about the same causes as virtual groups of 'peers'. Lemonade uses the premiums collected from each peer group to pay for the group's claims, giving back any leftover money to their common cause, and uses reinsurance to cover for cases where the group's claims exceed what's left in the pool. This way, our customers enjoy amazing insurance, and society gets a little push for the better. It also means that, unlike traditional insurance companies, we're not in conflict with our customers
, so we're happy to pay claims fast and with no hassle.
How is Lemonade structured?
Lemonade is the brand name for products and services provided by one or more of the Lemonade subsidiary companies. Lemonade, Inc., a public benefit corporation organized under Delaware law, is the parent company of the group. There are three subsidiary companies under it:
Lemonade Insurance Company (issues your policy and pays your claims)
Lemonade Insurance Agency, LLC (acts as the sales agent for Lemonade Insurance Company and provides certain underwriting and claims services while receiving a fixed percentage of premiums for doing so)
Lemonade, Ltd. This company provides technology, research, and development to the group
More details about Lemonade’s legal structure can be found at Legal Stuff
How do I get Lemonade insurance?
The full Lemonade experience is available through our iOS and Android apps, and you can purchase a policy also through our website. We currently offer renters, homeowners, condo, and pet health insurance.
Where is Lemonade renters insurance available?
Arizona, Arkansas, California
, Colorado, Connecticut, District of Columbia, Georgia, Illinois
, Indiana, Iowa, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey
, New Mexico, New York
, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Washington, and Wisconsin.
Where is Lemonade homeowners insurance available?
, Connecticut, District of Columbia, Georgia, Illinois
, Indiana, Iowa, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey
, New York, Ohio, Oklahoma, Oregon, Pennsylvania
, Tennessee, Texas, Virginia, and Wisconsin.
Where is Lemonade condo insurance available?
, Colorado, Connecticut, District of Columbia, Georgia, Illinois
, Indiana, Iowa, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey
, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Rhode Island, Virginia, Washington, and Wisconsin.
Where is Lemonade pet health insurance available?
Alabama, Arizona, Arkansas, California, Connecticut, District of Columbia, Georgia, Illinois, Indiana, Iowa, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Is Lemonade reinsured?
We are. Some of the biggest reinsurers in the industry are reinsuring Lemonade.
How are you using my premium dollars?
Glad you asked! Lemonade keeps a fixed percentage of all premiums. This pays for developing loads of cool tech, running an insurance business (including salaries, rent, and such), and hopefully making some profit! This way, our desire for profit does not conflict with our duty to pay claims.
Job #1is to ensure we can always pay claims
Job #2is to Giveback money that isn’t needed for Job #1
Here’s how that works:
Lemonade is a fully licensed and regulated insurance company, which means that we underwrite, price, and sell policies, and pay claims. You, the customer, pay us a premium, and we take a flat fee and pay your claims. We don’t want to be in conflict with you over that premium dollar, so behind the scenes, we work with what is known as reinsurance (think of it as insurance for insurance companies). We share a lot of our premium with them, and they pay most of our losses, plus they cover our flat fee. Most of our reinsurance is long-term, so we and our customers don't need to worry about it year-to-year, like many other insurance companies.
Our reinsurance program may change from time to time, and it looks different today than what we started with. But our Giveback approach has not changed, and our ability to deliver on Job #1 - to ensure we always can pay claims - is as strong as it ever was.
When can I expect Lemonade to be available in my state?
If you’re living outside of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Utah, Washington or Wisconsin, we’re on our way! Stay tuned and follow us on Facebook
Are you financially rated?
Yes. We've earned a Financial Stability Rating® of A-Exceptional, from Demotech Inc. and are reinsured by some of the industry’s largest brands.
How can I reach you guys?
You can get in touch with our team through our App and this website. Look for the 'Help' button on the lower right corner of this page. If you are considering Lemonade, feel free to get in touch with us using the message box on this page.
Is my information kept confidential?
). We will not share or sell your information for marketing purposes. Note, we will share certain personal information with our partners and providers in order to run our service and to resolve an incident. For example, we may share your name, address, and phone number with a plumber in order to deal with a burst pipe.
What does being a B-Corp mean?
Lemonade, Inc., the lead company in our group, is a public benefit corporation
organized under Delaware law, which means that it is legally permitted to consider the interests of all our constituents, not solely the interests of our owners, in operating our business. This is one factor in all members of the Lemonade group of companies having achieved B-Corp® certification.
B-Corp® is a certification granted by the nonprofit organization B Lab to for-profit companies that meet rigorous standards of social and environmental performance, accountability, and transparency. So although Lemonade seeks to make a profit, our mission is also to be a force for public good. Insurance was created to be a social good, and Lemonade’s mission statement is to transform insurance from a necessary evil into a social good.
How do I know what my policy covers?
You get to see a summary of your coverage and a sample of a policy when you sign up, and before you pay. You’ll also be able to edit your coverage and other policy settings such as the deductible, start dates, and more. After payment, we will instantly issue your final policy and send it to you by email.
How do you calculate my premium?
Homeowner premiums are calculated individually for each policyholder
and are based on a number of different factors including your credit history, recent claims, and information about your property including its age, size, and construction quality. Pet premiums factor in your pet’s breed, age, and optional add ons. We also provide a bundling discount for policyholders who hold a pet and home insurance policy from Lemonade, such as homeowners, renters, co-op, or condo.
What kind of policies does Lemonade offer?
How do I get a landlord insurance policy?
If you're a condo/co-op owner in NY, CA, TX, IL, PA, DC, or NJ, and rent out your property less than 5 times a year, you can get a landlord insurance
policy from Lemonade. If your property is in one of those states, you can get this policy when chatting with AI Maya and letting us know you're a homeowner, but rent out your property.
This policy protects your property and the stuff you own, but does not protect your tenant. You'll want to encourage them to get their own renters insurance policy (or make it mandatory in your lease!). Note, at this time, we do not provide landlord policies for single family homeowners.
Can I increase or reduce my coverages?
You can, within limits. A homeowners or renters policy can be changed at any time. When you purchase a pet health insurance policy you have the option of toggling on some additional coverages, like a preventative wellness plan and coverage for physical therapy. Before payment, we’ll show you a summary of your policy coverages.
What if I want to cancel my policy?
You can cancel your policy at any time through the app, and receive a refund for the remaining period you’ve paid for. Fyi, canceling your policy will eliminate any potential giveback associated with your policy. And if you ever want to come back? No problem! Know that our prices change from time to time, so your new policy may come with a different rate. Keep in mind that any illnesses or injuries that occurred during a pet health insurance policy you cancel will be considered pre-existing conditions on a future policy.
Can I switch to Lemonade if I already have an active insurance policy?
Sure you can! If you’re a renter, we’ll simply ask for your current policy number and insurer, and email your provider notifying them of your change in policy. If you’re a homeowner, we’ll notify your lender and handle your escrow payments (if relevant) to switch you over seamlessly to Lemonade. For a pet health insurance policy ask us for help, and will walk you through the simple process of switching over to Lemonade.
How do I change my address for my Lemonade policy?
Congrats on the new place! A move has different implications for different kinds of policies. For your pet health insurance policy, you can just open the app and let us know you’ve got an address change. For renters, homeowners, and condo insurance policies, we can't edit the address on an active policy. Don’t worry, it's quite easy to cancel your current policy and create a new one for your new address. Once you move into your new place, you can use the Lemonade app to cancel your policy (keep in mind: cancellation is effective immediately, so don't cancel your current policy until you no longer need it!). You'll receive a pro-rated refund as soon as you do this, ensuring there's no overlap in charges when you create a new policy.
Then, create a new policy for your new address, in a matter of minutes, right there from the Lemonade app. If you have Extra Coverage items, need help providing proof of your new policy to your new landlord ahead of the move date, or are having trouble with the App -- just contact
our dedicated Customer Experience team.
How do I pay for Lemonade?
After reviewing your coverage summary and having an opportunity to look at a sample policy, you’ll be able to pay using your credit or debit card. We will charge you when you pay for your policy, and every month thereafter. If you pay through an escrow arrangement, we’ll take a month’s deposit and be in touch to arrange further payments through your bank (if applicable).
Is my roommate covered?
No. Insurance only covers you and the property
you legally own. The same applies to pets. So you can’t share a renters or pet health insurance policy with your roommate.
Is my spouse covered?
You'll be happy to know that your policy automatically covers all residents of your household
who are related to you by marriage, blood, or adoption, so make sure you buy enough coverage for all your (and their) personal property
and pets! You can easily add their name to your policy, if you like, when you're signing up, with no extra charge. Btw, no need to add your spouse to your pet policy in order for them to participate.
Is my significant other covered?
If you’re living with your significant other, you can add their name on to your policy at an additional cost. Make sure you get enough coverage for the both of you! If you’re sharing a pet, but not married, you’ll need to make sure whoever legally owns the pet also owns the pet health insurance policy.
Can I add my landlord as an interested party?
Sure! Plenty of landlords and other property management companies require you list them on your renters policy. They’ll be automatically updated about your Lemonade policy. You can do so, at no additional cost, while getting your policy.
Am I covered if something I own gets stolen outside of my home or apartment?
Yes. A Lemonade renters or homeowners policy covers your personal property “...anywhere in the world…” (a real quote from our policy). Since theft is covered
, if your bike
gets stolen from in front of your apartment or your laptop
gets stolen from your local coffee shop, you are covered up to your policy personal property limit. Your deductible applies, and we will also need you to file a police report with the officer’s name, precinct/department, and report number. Keep in mind, a stolen pet is not covered under any of our policies.
What kinds of bad things am I covered for with property insurance?
Your homeowners or renters policy covers you for bad things, or perils, and also covers extra living expenses, if one of those covered things happens. For example, if a kitchen fire forces you out of your apartment or condo, or your upstairs neighbor leaves a faucet running all day and it’s now raining inside your apartment - you may need to get a hotel. Make sure to review your policy to understand the amount of coverage that you have, because there is a lot going on in there!
What kinds of bad things am I covered for with pet health insurance?
Your pet health insurance policy covers the costs of diagnostics and treatments for accidents and illnesses. So if your dog starts limping during your policy period, and it turns out to be a broken leg you’d be covered for any medicine or surgery relating to it. There’s a lot more you’re covered for, so make sure to review your policy to get the most out of it.
What kinds of things are not covered under a Lemonade policy?
Unfortunately, our policies can’t cover every annoying thing that can happen. Things like your power, water or heat going out in your condo or apartment in the dead of winter, or if your apartment gets infested with bedbugs (eek!) - and you want to get a hotel room won’t be covered on a renters or homeowners policy. We don’t blame you at all, but these events aren’t covered perils in your policy, so we can’t reimburse you for that. We also don’t cover personal property that gets mistakenly lost or broken. For your pet health insurance policy, you won’t be covered for pre-existing conditions, dental care, or anything that happens as a result of your neglect. We made some cheat sheets of what’s not covered under renters
, and pet health insurance
policies to help you really know what you’re getting.
Is my laptop covered?
Yes! Your Lemonade renters or homeowners policy covers your personal electronic equipment up to the amount you select for Property & Valuables when signing up. Coverage for laptops
, tablets, TVs, and other personal electronics are all included, as standard, in the policy. Please note that this is coverage against the list of specific perils mentioned in the policy such as Theft, Fire
, Explosion, Vandalism
, etc. Now be careful with it, because your policy doesn’t cover loss or breakage if you drop it!
How do I add Extra Coverage for my expensive items?
We can help add Extra Coverage to your renters or homeowners policy for your fine art, jewelry
, watches, and some other personal property. Doing so is easy - just send us a note
with the appraised values of any items you own that fall in the categories above and we’ll get you a quote! We’ll be offering the ability to add extra coverage for other types of property soon, but in the meantime, you can rest easy knowing the policy already has basic coverage built in for your big purchases like furniture, designer clothing, bike, personal computer, and personal electronics.
Can I extend coverage on my pet health insurance policy?
Yes. When you purchase a policy you have the option of toggling on some additional coverages. Our Preventative and Wellness package means we’ll pay for preventative care costs (like annual wellness exams, bloodwork, vaccines, and more), we’ll send you complimentary wellness reminders, and give you access to our pet health experts.
If you really want to go above and beyond for your pet you can add the Extended Accident and Illness package, which allows us to reimburse you for treatments for functionality issues (things like physical therapy, acupuncture, and hydrotherapy) that can help your pet through a recovery process. We’ll also pay for vet visit fees that are charged for accidents and illnesses. Of course, there are some exclusions and limits on our coverages, and you can find them clearly explained in our policy.
If my dog bites someone, am I covered?
Generally, yes. If your dog bites someone you're covered
as part of your renters or homeowners policy. However, you're not covered if your dog has a history of biting or if your dog is categorized as high-risk. These breeds can be found in the 'not covered' section of our policy.
If I report a loss or have bad credit, will my premium be affected?
It might. History shows that people with poor credit or who have a record of making claims are more likely to make claims in the future. In fairness, our rates have to take all relevant data points into account, and your credit and claims history are two of the factors in your rate. As your history changes (for better or worse) over time, your rates may reflect it. Some jurisdictions restrict our ability to increase rates due to prior losses or credit.
What if I miss a premium payment?
If your credit card is declined, we’ll ask you to provide us with a different one. Please note, we’ll keep bugging you to settle your tab, but eventually, we’ll have to cancel your policy. We’ll warn you first.
Can I sign up by phone?
Lemonade is available for signup only through our mobile apps and our website.
How do you calculate the value of my personal property during a claim?
Our renters and homeowners policies offer ‘replacement cost’
for any destroyed, damaged, or stolen items. This means we’ll calculate the value of your item based on its current lowest as-new market value. If the item is no longer being sold, we will look for a similar one, and use that price as reference.
Here’s an example: Your camera has been stolen. You bought it three years ago for $500, and today, this exact model sells at a reduced price of $350. Since our job is to provide you with an exact replacement, the value we will calculate is $350.
Great prices? I got a quote that’s higher than my old insurer, what gives?
We say we have great prices, and we mean it. But while our prices tend to be cheaper than the more established players, that won’t always be the case. Insurers
use different models and data sets to establish prices, and on occasion, our prices will be higher than someone else’s. It’s the way statistics work. If it’s any comfort, please remember that any leftover money will be donated to a charity of your choosing, so go ahead and get Lemonade anyway!
Is my Self-Storage Locker covered under a renters or homeowners policy?
For personal property stored in a self-storage facility, or usually stored at a different place, our policy covers you for theft up to a limit of $1,000. Note, if you’re in NY, CA, or CT, our policy covers your personal property in self-storage units for up to 10% of your Coverage C (personal property limit). Make sure to review your policy to understand the amount of coverage you have. Oh, and BTW - if your personal property is stored in the basement closet or cage of your condo or apartment, it’s covered because it’s still at your home address.
Do you offer earthquake coverage?
Right now, we offer earthquake insurance
in Arkansas and California. We're looking to expand this offering to other states, so stay tuned!
How do I file a claim?
Easy! Just open the Lemonade app and hit the Claim button. We will guide you through the rest of the short process there.
How will I get paid for a claim?
After you complete the claim report on the Lemonade app, you will be asked to enter your bank account wire information. Once your claim is approved, we’ll issue payment, minus the amount of your contribution, directly into your account.
How fast will a claim be paid?
Our goal is for the majority of simple property claims to be paid almost instantly. For a pet health insurance policy, this could mean covering the costs of a procedure or test before leaving your vets reception. There will be cases in which we’ll need to fully review the incident to approve the claim, and there will be property damage claims or liability claims that may take longer to settle. If this is not the first loss you are reporting, or if some of the information we require is missing from your report, our team will need extra time to manually assess the incident and will most likely get in touch with you for further review.
Why does Lemonade ask me to record a video during the claims process?
There’s no better way for us to understand your incident than by having you tell us in your own words. It only takes a minute to shoot the video. We’ll use your video solely for the process of handling or reviewing your claim.
What’s considered a claim emergency?
We define an emergency as an event that requires immediate assistance or temporary housing as a result of fire, ongoing water damage, or any other structural damage that leaves your home exposed. Shortly after you report an emergency, our response team will call you to assess the situation and provide you with emergency services such as water or fire damage cleanup, temporary housing, or a designated specialist as soon as possible. We have your back, 24/7. Lemonade has a network of emergency response and repair partners enabling us to respond to just about any incident at just about any time. For emergencies relating to your home and property where you don't have access to our app or website, you may call us at: (844) 733-8666. For your pet health insurance policy, these claims could be anything from a car accident to ingested chocolate requiring immediate surgery. For emergencies, you should contact your pet care provider as soon as possible, and file a claim on the Lemonade app when you’re ready.
What documentation do you need from me? Do I need to take an inventory?
When filing a claim for your property, if you have receipts that's great! But, we know that not everyone saves their receipts. Tip from us: make sure to keep your receipts on the more expensive stuff you buy—say $250 and up. That way, we can settle your claim more quickly. Even if you don’t have the receipt, keeping note of where and when you purchased more expensive items will help us help you. Please note that if you have a claim, we'll always work closely with you to identify suitable replacements.
When it comes to claims for your pet’s health, you’ll need to send us the invoice and the receipt from your vet or clinic. If that sounds like a headache, don’t worry, your vet/clinic will know what documentation is necessary for us to help cover costs. Keep in mind that in order to participate in the payment of your pet’s care, we’ll need to have a medical exam on file from the 12 months prior to your policy period, or from the first two weeks. We may also ask for additional information from your vet when handling a claim.
Why should I get Extra Coverage for my personal property?
Extra Coverage provides you with protection against accidental loss, damage, and theft, worldwide. (FYI, your base policy does not cover stuff that gets lost)
Get coverage for jewelry worth $1,500 or more
Your base policy covers your jewelry
for up to $1,500 in total. So, sum up your bling, and if it’s more than $1,500 collectively, you’re going to want Extra Coverage.
When can I add Extra Coverage?
Always! Please note that Extra Coverage only kicks in after your items have been submitted and approved by our team. Items are added one at a time, and you will need to provide a short description, photo, and receipts or appraisals for each item.
What kind of items can I add?
Currently, our Extra Coverage is offered for jewelry, fine art, cameras
, bicycles, and musical instruments. You do not need to add extra coverage for your personal electronics, furniture and clothing, as they are covered by your base policy.
What happens if Lemonade does not approve my item?
Our team reviews each item to determine if it’s eligible for Extra Coverage. If your item is not approved, it may be because your item is already covered by your base policy, or your item may need special coverage that is not currently offered by Lemonade. In any case, your base policy will not be affected.
Why should I add a package to my pet health insurance policy?
Our base pet health insurance policy helps you pay for diagnostics
and treatments related to accidents and illnesses, but you can add our Preventative and Wellness package, and our Extended Accident and Illness package to get a whole lot more.
What’s included in the Preventative and Wellness package for pet health insurance?
This package is designed to keep your pet healthy, which means we can help pay for preventative care costs (such as annual wellness exams, bloodwork, vaccines, and more). As a bonus, you’ll get wellness reminders and chat access to our pet health experts.
What’s included in the Extended Accident and Illness package for pet health insurance?
If you add this, we’ll be able to reimburse treatments for functionality issues (things like physical therapy, acupuncture, and hydrotherapy) that can help your pet through a recovery process. Bonus: We’ll pay for vet visit fees that are charged for accidents and illnesses (that’s the fee the vet charges for their time and labor, in addition to the actual cost of the treatment).